Ark Smart Cleaners

Reviews (10)

• T
  Tahmid A
  10

  Hard workers and good cleaners

  Posted 05 June

  Great job - very professional too!
  Job location: RM13
• R
  Renaye R
  4

  Deep kitchen clean

  Posted 10 May

  Poor service. I requested a deep clean during the first week of moving into a property I had just purchased. The cleaner did not seem very experienced — the crevices of the oven and cabinets were still greasy, and they refused to use a ladder to clean the top cupboards. Overall it did not reflect a three-hour deep kitchen clean. The company offered a 15% discount and a re-clean. However, we expected a high standard from the outset and brand new kitchen appliances were arriving just days after the booking so the cleaning dates didn’t line up. We ended up doing a much better job ourselves
  
  Verified reviewer
  Job location: CR7

  Response from Ark Smart Cleaners

  Hi Renaye, thank you for your feedback. We attempted to contact you twice to discuss this further but unfortunately received no response. In your initial complaint, some of the points raised here, particularly the alleged refusal to carry out work, were not mentioned. This directly breaches our company standards. Had we known at the time, we would have issued a full refund and withheld payment to the cleaner. We also offered a re-clean and discount to resolve matters. Unfortunately, these additional concerns were only raised over a month after the service and after the cleaner had been paid.

• 9

  Value for money, cleaning details for end of tenancy

  Posted 15 April

  Arc Smart, communicated well and my end of tenancy cleaning performed very good.
  Verified reviewer
  Job location: CR0

  Response from Ark Smart Cleaners

  Hello Ankit, we appreciate your kind words and are happy you’re satisfied with the clean 😃

• 7

  good work

  Posted 10 March

  they were effecient and tidied up well
  Job location: SW16

  Response from Ark Smart Cleaners

  Thanks for taking the time to leave a review, we’re happy that you’re satisfied with our work

• 9.33

  Absolutely perfect

  Posted 10 March

  Brilliant service, would definitely book again in the future.
  Verified reviewer
  Job location: SW1V
• 10

  Fantastic service!!!

  Posted 10 March

  I normally don't leave reviews... But I felt I needed to share the amazing service I received from Ark Smart Cleaners.. Arrived on time, fantastic attention to detail. Price was fair and well worth it. My new go to cleaners. Give them a try!!!!
  Verified reviewer
  Job location: SE17

  Response from Ark Smart Cleaners

  Thank you for taking the time to leave a review on this occasion, we appreciate it more than you would imagine. Our goal is to always provide an excellent service!