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Anglian Home Improvements

Name: Anglian Home Improvements
Rating: 0

7.96/10

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Customer Reviews

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7.96 /10

Based on 126 reviews over the past 12 months

Quality of work

8.02

Reliability

8.15

Communication

7.86

What customers are saying

AI-generated from customer reviews over last 24 months

Many customers praise the quality of the products and the professionalism of the installation teams. However, a notable number of reviewers report issues with after-sales service, poor communication, and difficulties in getting problems resolved.

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Reviews (1344)

0
Where to begin
Posted 16 January
Awful - When we initially ordered the salesman sold us a type of door that don't do - The surveyor messed up the measurements and had to come back 2/3 times - the installer cut my doorbell(then refuse to fix it) and also never selaed around my door - so lets a lot of cold air in( we have a newborn baby) - was told to " take photos" of air somehow - honestly have never dealt with such an incompetent company - stay well away
Verified reviewer
Job location: UB6
10
Excellent customer service and care
Posted 01 December 2025
I can't thank Anglian Home Improvements enough for a stress free instalation. Barry Marven Sales was absolutely fantastic, said it how it is, professional curtious excellent communicator. The surveyor Chris, instalers Phil & Amanda were all outstanding, curtious, polite, worked efficentley, attention to detail. The quality is excellent, the service impecable. I would highly recommend, Anglian Home Improvements, they were outstanding from start to finish. Thank you for my new windows and door :-)
Verified reviewer
Job location: SG1
Response from Anglian Home Improvements
Hi Andi, wonderful to hear of your fantastic installation. We will pass on your comments to our staff. Have a wonderful Christmas, kind regards Anglian Home Improvements
D
Damien H
10
4 Windows and 1 Door
Posted 01 December 2025
Very good from start to finish. Workmanship was very good, no issues to report as of yet.
Verified reviewer
Job location: LE65
Response from Anglian Home Improvements
Hi Damien, thank you for your wonderful review we are so pleased the installation has gone to plan and the workmanship was very good. Kind Regards Teresa
5
Foreign Installers, bad english
Posted 15 November 2025
Hi, work was carried out, but the installers were foreign, and languge barrier was hard, after the 1st day install, they left, I had a gutter snake in my gutters, when they returned the next day, I said where's my gutter snake, they said had binned it, I said why, they said you didn't ask to keep it, I said you should have asked me. I have CCTV cameras installed, and they put the cables in behind the facias, so I had no access to the connectors, so I had to upgrade a camera, and I had to destroy a working camera to upgrade to my new camera
Job location: SG1
Response from Anglian Home Improvements
Hello Edward, we are sorry to learn of your experience and we have asked our local Senior Management Team to make contact to discuss your concerns. Please accept our apologies for any inconvenience caused, this is not our standard practise and we will endeavour to resolve your concerns promptly. Kind Regards Teresa
0.67
Terrible after sales!!! Don’t go near this company
Posted 09 October 2025
Don’t go near this company. They will sell you the moon on a stick, but not deliver anything close! The day my door was fitted was a shambles. Now the door is sticking as won’t lock properly! I have raised with the ‘after sales’ team along with a complaint. Both have been ignored & my door is still not fixed. They don’t have an after sales team, you are pretty much on your own!! I have never come across such shoddy customer service in my life…..Too expensive with rubbish after sales. Go elsewhere.
Job location: CF82
Response from Anglian Home Improvements
Hello Jo, we are sorry to learn of your experience and that you are still experiencing issues. We have passed your details to your regional team and asked them to make contact. Kind Regards Anglian Home Improvements
R
Ryan L
10
All new windows and doors.
Posted 05 October 2025
very happy with the service from Anglian from start to finish. The intial consultation as a first time buyer was very reassuring and the window fitters were extremely friendly and took great pride in their work.
Verified reviewer
Job location: FY5
Response from Anglian Home Improvements
Hi Ryan, thank you for sharing your great experience. We are really pleased you were happy with the sales representative and the installation went to plan. It is lovely to hear our installers were extremely friendly and took great pride in their work.