Anglian Home Improvements

Reviews (1343)

• 10

  Excellent customer service and care

  Posted 01 December

  I can't thank Anglian Home Improvements enough for a stress free instalation. Barry Marven Sales was absolutely fantastic, said it how it is, professional curtious excellent communicator. The surveyor Chris, instalers Phil & Amanda were all outstanding, curtious, polite, worked efficentley, attention to detail. The quality is excellent, the service impecable. I would highly recommend, Anglian Home Improvements, they were outstanding from start to finish. Thank you for my new windows and door :-)
  Verified reviewer
  Job location: SG1

  Response from Anglian Home Improvements

  Hi Andi, wonderful to hear of your fantastic installation. We will pass on your comments to our staff. Have a wonderful Christmas, kind regards Anglian Home Improvements

• D
  Damien H
  10

  4 Windows and 1 Door

  Posted 01 December

  Very good from start to finish. Workmanship was very good, no issues to report as of yet.
  Verified reviewer
  Job location: LE65

  Response from Anglian Home Improvements

  Hi Damien, thank you for your wonderful review we are so pleased the installation has gone to plan and the workmanship was very good. Kind Regards Teresa

• 5

  Foreign Installers, bad english

  Posted 15 November

  Hi, work was carried out, but the installers were foreign, and languge barrier was hard, after the 1st day install, they left, I had a gutter snake in my gutters, when they returned the next day, I said where's my gutter snake, they said had binned it, I said why, they said you didn't ask to keep it, I said you should have asked me. I have CCTV cameras installed, and they put the cables in behind the facias, so I had no access to the connectors, so I had to upgrade a camera, and I had to destroy a working camera to upgrade to my new camera
  Job location: SG1

  Response from Anglian Home Improvements

  Hello Edward, we are sorry to learn of your experience and we have asked our local Senior Management Team to make contact to discuss your concerns. Please accept our apologies for any inconvenience caused, this is not our standard practise and we will endeavour to resolve your concerns promptly. Kind Regards Teresa

• 0.67

  Terrible after sales!!! Don’t go near this company

  Posted 09 October

  Don’t go near this company. They will sell you the moon on a stick, but not deliver anything close! The day my door was fitted was a shambles. Now the door is sticking as won’t lock properly! I have raised with the ‘after sales’ team along with a complaint. Both have been ignored & my door is still not fixed. They don’t have an after sales team, you are pretty much on your own!! I have never come across such shoddy customer service in my life…..Too expensive with rubbish after sales. Go elsewhere.
  Job location: CF82

  Response from Anglian Home Improvements

  Hello Jo, we are sorry to learn of your experience and that you are still experiencing issues. We have passed your details to your regional team and asked them to make contact. Kind Regards Anglian Home Improvements

• R
  Ryan L
  10

  All new windows and doors.

  Posted 05 October

  very happy with the service from Anglian from start to finish. The intial consultation as a first time buyer was very reassuring and the window fitters were extremely friendly and took great pride in their work.
  Verified reviewer
  Job location: FY5

  Response from Anglian Home Improvements

  Hi Ryan, thank you for sharing your great experience. We are really pleased you were happy with the sales representative and the installation went to plan. It is lovely to hear our installers were extremely friendly and took great pride in their work.

• 0

  Complete Waste of Time

  Posted 14 September

  In January I ordered a front door, paid the deposit and their surveyor measured up. By the end of March I'd heard nothing. Phoned several times but nobody answered. I emailed but got no reply. Then used 'chatbot' on the website. Apparently a letter had been sent to me on 1st April. Told me they would send it again by email. Email never came. When letter arrived, it just said my order was cancelled ?? Thankfully my deposit was refunded quickly.
  Verified reviewer
  Job location: YO7

  Response from Anglian Home Improvements

  Hi Margaret, thank you for sharing your experience. We apologise for the inconvenience you experienced, here at Anglian Home Improvements we endeavour to be as transparent as possible. We are very sorry we could not assist yourself. Kind Regards Teresa