I paid £100 for Alpha Appliances to assess and hopefully fix my dishwasher. The technician arrived in a car, not a van, and didn’t bring any cloths to manage the mess. He asked for an old towel, which ended up covered in fats and grease. He was here for about 20 minutes and said I would get a report the next day.
Nothing arrived. After a week I chased the office and only then received a quote two days later. They wanted another £500 to replace a pump.
Based on this experience, I wouldn’t recommend the company.
Response from Alpha Appliances Ltd
Hi Ben, thank you for the feedback and I’m sorry you were disappointed.
Our engineer arrived in a car as he’s our master technician, focused on diagnostics rather than carrying appliances or lots of tools, but was suitably equipped.
He found the heat pump was leaking and the appliance feet had been glued, making removal impossible. The quote was delayed while we waited for manufacturer pricing, but sent once received. We also explained that if the appliance was removed beforehand, we’d waive the additional labour cost for the extra time and skill to remove the glued feet.