Ability Ltd

Reviews (49)

• 10

  Outside lighting

  Posted 20 March

  Excellent from start to finish
  Verified reviewer
  Job location: TN2
• 10

  gas fire service

  Posted 07 March

  A joy to watch and experience. He was polite, friendly,tidy and happy to show me what he was doing.
  Verified reviewer
  Job location: TN4
• 10

  Fit Kitchen plynth heater

  Posted 06 March

  Good advise, clear plan, quick installation
  Verified reviewer
  Job location: TN4
• 10

  Oil boiler replaced and new sealed system fitted

  Posted 24 February

  Having been left with no central heating before Christmas, Ability very quickly identified the problem, a leaking boiler, and were able to fit a new boiler and upgrade our system to a sealed system early in the New Year. From start to finish we found Matt and the team a pleasure to work with and very knowledgable. We would not hesitate to use them again, especially as they cover all bases.
  Verified reviewer
  Job location: TN15
• 1.67

  Kitchen sink and dishwasher installation.

  Posted 10 February

  Appalling experience. We had an onsite visit a The quote was high - thought we would be paying for great workmanship/customer support. Unfortunately, the plumber was flummoxed by the sink installation and spent 5 hours to complete the job, only for us to find the waste pipes were leaky and the dishwasher waste left loose. They came back today to fix the job but still leaking and we have been told that they will charge us to return to the property and for new parts. We are refusing to pay more so now left hanging with no word from Ability
  Verified reviewer
  Job location: TN13

  Response from Ability Ltd

  We quoted for a new sink and waste, and to connect a dishwasher. The client would supply the sink, and we would supply the waste trap. However, when we arrived to complete the job, we were presented with a double sink which had non standard waste connections. Our engineer pointed out that we should order the adapters for the waste as adapting the standard fittings may lead to leaks. The engineer completed the work and tested with no leaks at that time. The client contacted us the next day to arrange a warranty call and as it was a Friday and not an emergency we agreed to attend on the Monday morning. The engineer confirmed that we needed to order the fittings, and we were waiting for confirmation from our supplier of a price and lead time of parts. The client called multiple times while we were waiting for this information, then this review was left. Since then, we have been back to the client’s house and replaced the fittings, and we did not charge for them as they were not expensive. We do our best to work with our customers and find a reasonable solution to problems.

• 10

  Gas fire and water boiler service

  Posted 12 December 2024

  Tom is always thorough and punctual . The service is not cheap but I suppose you get what you pay for.
  Verified reviewer
  Job location: RH7