initially a great company, replied to my job on here very quickly. very understanding when we had a banking issue when it was payment time, came and assessed and sent me a quote within the same day. started the work earlier than planned which was fantastic then after that it was a serious lack of communication. I attempted various messages/emails sometimes getting a response and sometimes not. when the work was completed it took 3 weeks for the scaffolding to be removed which was fine but varied communication about it. I asked by email for a receipt of the work at least 3 times and no response.
The work done was fast which was good but communication with your clients needs to improve.
Response from AberDon Property Maintenance LTD
Thank you for your honest feedback. We’re pleased you were happy with the quality and speed of the roofing work. We completely accept that our communication afterwards fell below the standard it should have, particularly regarding the scaffold removal and your receipt. We apologise for the frustration this caused. We’ve now addressed this and are improving how we manage customer updates and paperwork to prevent it happening again.