Abbey Windows (Thames Valley) Limited
Reading, Berkshire
Checkatrade member since March 201410
Customer Reviews
Write a review9.05 /10
Based on 42 reviews over the past 12 months
Quality of work
9.1
Reliability
8.88
Communication
8.85
What customers are saying
AI-generated from customer reviews over last 24 months
Abbey Windows receives praise for their efficient installations, high-quality products, and professional, friendly service from sales to installation. However, a small number of customers have reported issues with communication, installation delays and incomplete work.
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Reviews (965)
10 New front door provided and fitted.
Posted 17 June
We were very pleased with the choice of doors offered by Abbey Windows and the fitting of the new one.Verified reviewerJob location: RG810 A new front door was fitted.
Posted 17 June
Our old house did not make this installation easy but the fitter worked and worked to ensure everything was perfect and would not leave until it was so. We genuinely recommend Abbey Windows and are very pleased we chose them.Verified reviewerJob location: RG610 New sash window installation
Posted 12 June
Very pleased with Abbey - windows look great, well priced, and the installation was very quick and painless.Verified reviewerJob location: RG110 Neil gave the best design at a lower price. Great service, fast installaiton.
Posted 10 June
I compared three companies but ultimately chose Abbey Windows. Neil provided me with the most ideal solution-his design approach was very flexible, not only offering an excellent plan but also saving me a significant amount of money. Throughout the entire process, their service was extremely attentive, and the time from order to installation was impressively short. I’m very satisfied with their products and installation service. I highly recommend Abbey Windows!Verified reviewerJob location: RG60.67 Faulty Installation and No Accountability from Abbey Windows
Posted 10 June
Job location: RG17I ordered windows and doors from Abbey Windows in September 2024. The installation was delayed and finally completed in mid-January 2025. Within a week, I reported serious issues: a window that wouldn’t close, unsealed frames letting in cold air, and incomplete work. Over the past 5 months, Abbey Windows has sent multiple technicians, over 3 technicians, none of whom resolved the problems. Despite repeated calls and emails, the work remains unfinished. Their response that I have a 10-year guarantee, is unacceptable when the issues were reported immediately and still haven’t been fixed.2 Poor Window Fitting
Posted 09 June
The level of service has been disappointing and it’s been a frustrating experience dealing with Abbey Windows through their complaint procedure. The windows have been installed with uneven/large gaps between the window and frame, to a point where the weather-pile does not touch the frame and a draught can be felt. The second issue is the colour, which is clearly not white as requested, but rather a cream/yellow colour. Their handling of the issues has been inadequate throughout. It’s such a shame Abbey Windows believe this standard of workmanship is normal for them.Verified reviewerJob location: RG4
Photos
Company Info
Owner
Mr James Stuart
Ltd Company
11 years on Checkatrade
VAT Registered
Yes: 724419637
Welcome to Abbey Windows.
Choose your trusted local installer for market-leading windows, doors and living spaces, expertly installed by our friendly, experienced and professional team. Get your free quote today!
Buy now and pay later with our flexible finance options. Discover our wide range of finance options to make your dream a reality, including our latest option - buy now, pay nothing until Spring 2026!
It's your home, and we're committed to total customer satisfaction to ensure your living space achieves its full potential. We've been improving homes like yours across Reading and the Thames Valley since 1986, so you can be sure of our excellent reputation and commitment to you.
Get your free online quote today.
Customer Safety & Reassurance
The safety of our customers and staff is our top priority. We welcome you to visit our showroom where you can get the expert advice you need from our friendly team and see our stunning home improvements up close.
We have put into place new practices and processes to ensure the well-being of our valued customers and staff. To get started on your next home improvement project,
Abbey Windows - About Us
A trusted, local, family-owned business, Abbey Windows have been proudly fitting double-glazing products in uPVC and Aluminium to homeowners like you for over 35 years. In this same time, we have also been designing, project managing, and building single storey extensions, Orangeries and Glazed or Tiled Conservatories ranging from modest designs, to quite flamboyant, stretching and exquisite. Every project adds extra space and additional value to your property to last you for many years and stand the test of time.
You can see some photos and videos of our fantastic installations in the gallery.
We are excited to announce that we're now able to offer finance options!
We have an incredible selection of windows available in uPVC, aluminium, timber, and timber alternative Residence Collection. We offer window styles to suit any home including energy efficient casement windows, stylish flush casement windows, dual functioning tilt and turn windows, elegant French windows, traditional sliding sash windows as well as bay and bow windows. Whether you are looking for the classic style of leaded windows or have arched or shaped windows in a period property or want a modern feel with bi-folding windows, whatever your window requirements, Abbey Windows is there for you.
Doors / Bifolding / Large Slim Aluminium Glazed Patio Doors
We have a range of door styles, available in uPVC, composite and aluminium that are perfect for all types of properties. From state-of-the-art bi-fold doors, high security composite doors, reinforced uPVC back doors, to elegant French and patio doors, and even quaint stable doors, we have your dream improvements.
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2014
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