1st Call Appliance Service Limited

Reviews (1384)

• 10

  Washing Machine Not Draining Properly

  Posted 1 day ago

  My washing machine wasn't draining properly. Communication with the company was really good. They explained to me how much it would be, which I thought was reasonable compared to other quotes, and what it would cover and someone was available the next day. I had Ross come out and look at my washing machine. He had to change a part but had that part in his van, so was quick to sort out. He explained to me what was normal and what to look out for if it wasn't. He gave me tips on which settings are best for which type of wash. And he called a few hours later to check it was working.
  Job location: W13
• 10

  Super service

  Posted 5 days ago

  Very pleased with their service and customer skills. An appointment was made within a great timeframe. They gave me the best and most cost effective options for my benefit. Really friendly and easy to approach. Was super pleased with them.
  Verified reviewer
  Job location: SL1
• 10

  Repair broken thermostat on washer/dryer

  Posted 23 July

  Fast, efficient, explained the problem, clear pricing structure. Would definitely use again.
  Verified reviewer
  Job location: W2
• 10

  Really good service

  Posted 16 July

  Terry from 1st Call did a great job. He was very helpful, fixed with no fuss, and even gave some advice for my cooker and dishwasher as part of the service. Would defintely recommend.
  Job location: W1G
• 10

  Washing Machine door wouldnt open

  Posted 05 July

  Logged a call with 1st Call Appliance Service for a tenant's washing machine repair. This was repaired within 90 minutes of my call..on a SATURDAY...with no emergency callout fees or weekend supplement fees. Add to that a friendly engineer call to say its all done with payment made over the phone for a reasonable fee. Stunning service as usual. I am not aware of any other repair company who can even come close to the standards set here.
  Verified reviewer
  Job location: SL2
• 5

  Expectation of costs, communication and complaint handling - not good

  Posted 01 July

  The engineer was helpful, professional and fixed the DW. But the communication? Shocking. I was told by 1st call the initial call-out fee was fixed and covered the engineer’s time, regardless of visits, with extra only for parts. Since the dishwasher couldn’t be removed on the first visit, a second was needed, yet I was charged again (a reduced fee). After querying the second charge with 1st call and chasing twice over a week, I finally got a call—only to be spoken to rudely and in a dismissive manner. Poor communication and worse attitude have ultimately left a sour impression.
  Verified reviewer
  Job location: SL6

  Response from 1st Call Appliance Service Limited

  Thank you for your review, sorry to hear that expectations from our services were not as you expected. The engineer attended to inspect your fully integrated dishwasher, however, was unable to work on the appliance as flooring has been laid down in front of the machine. This meant that the engineer was unable to work and fix the dishwasher as he was unable to remove some of the flooring as it had been glued down. (photos of this were taken but the engineer). As per conversation you told the engineer that you would get the dishwasher out to enable him to work on it on another scheduled appointment. You rang the office to confirm removal of the dishwasher, however we were unable send the engineer back for a few days as he was on annual leave. This was clearly explained to which you found frustrating. The engineer was booked when he returned from annual leave at the earliest appointment. The engineer carried out works and fixed the appliance on site without any further issues. A covering labour charge of £40.00 was applied, instead of a full charge of £75.00 per company policy as explained to yourself by the engineer on the first visit.