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Reviews

  • Julie R
    10

    Replacement Grill filament

    Posted 6 days ago

    Company were excellent. Contacted me straight away. discussed job. Gave me a quote. Came the next day and completed the job.
    Verified reviewer
    Job location: HP11
  • 10

    Oven maintenance

    Posted 03 May

    Needed an oven fixed as soon as possible. Used check a trade search and 1st Call came out within 2 hours. Great job, didn’t need to wait for part. Everything left clean and all in good working order.
    Verified reviewer
    Job location: SW15

    Response from 1st Call Appliance Service Limited

    Thank you for your kind review. We're really pleased we could get your oven repaired quickly and have everything back in working in order for you. We really appreciate your feedback and your recommendation of 1st Call. If you ever need us again in the future, we'll be happy to help. Regards 1st Call

  • Tom C
    8.67

    Repairing a dishwasher that was not running, and changing the fuse for the ignition on a gas hob.

    Posted 30 April

    The company were super fast with response times and great at communicating. After the first visit, the dishwasher was left on a test cycle but once finished, it didn’t work, so a revisit was required. It felt frustrating to pay £200 for this, but when the engineer revisited, without charge, the issue was solved. Overall this was a great service. Perhaps a little more expensive than I was expecting - labour was quoted at £75 an hour, and the engineer was there for less than one hour. Two parts were paid for. However; would I use again? Yes, based on the speed and professional nature.
    Verified reviewer
    Job location: SL6

    Response from 1st Call Appliance Service Limited

    Thank you for taking the time to leave such a detailed review. We really appreciate your honest feedback. We're really pleased we could resolve both issues and that you were happy with the speed, communication and professionalism of our engineer. Thank you again for choosing us. We look forward to helping you again in the future. Regards 1st Call

  • 10

    GOOD PRICE AND GOOD JOB.

    Posted 20 April

    I needed my oven repaired. The guy asked about the oven make and the problem on the call. He has come ready with a new part [fan]. It has only taken him under 30 minutes to repair it. The price for the job was very good. He has not charged us any extra for coming on Saturday.
    Verified reviewer
    Job location: SL4

    Response from 1st Call Appliance Service Limited

    Thank you so much for your kind review. We're really glad we could get your oven up and running quickly and that you were happy with the price and the service. We always aim to come prepared and make repairs as smooth as possible for our customers, we appreciate you taking the time to share your experience. If you need anything in the future feel free to reach out. Regards 1st Call

  • 10

    1st call appliances

    Posted 19 April

    Quick response, clear communication, good price
    Verified reviewer
    Job location: HP15

    Response from 1st Call Appliance Service Limited

    Thank you for your great feedback. We're really pleased to hear you we're happy with the quick response, clear communication and pricing. It was a pleasure helping you, and we're here if you need anything in the future. Regards 1st Call

  • 10

    Quick, efficient, honest and friendly service.

    Posted 17 April

    Very proactive team - arranged an appointment for the following day with a fixed price for labour; appeared at the agreed time, problem discovered, discussed and additional costs agreed, and then work undertaken very quickly. Very friendly service, very happy.
    Verified reviewer
    Job location: UB2

    Response from 1st Call Appliance Service Limited

    Thank you for your fantastic feedback. We're really glad you appreciated the clear communication, prompt scheduling and transparency throughout the job. It's great to hear you are happy with the service. We'll be sure to pass your kind comments onto the team. If you ever need anything in the future we're here to help. Regards 1st Call