Mariwan S

Reviews (1)

• Fix That Appliance
  6.67

  Call-Out Fee Deduction Only Applies Under Certain Conditions

  Posted 2 days ago

  Mr Arafat charges a £45 call-out fee, which in itself is reasonable. He stated that this fee would be deducted from the cost of any repair or replacement. However, when I explained that I intended to purchase a replacement unit independently from Amazon with pre-existing gift vouchers (rather than his ex-display unit), I was then informed that the call-out fee would only be deducted if I proceeded with purchasing his unit. This condition was not communicated at any point beforehand. I found the lack of transparency around this detail disappointing.
  Verified reviewer
  Job location: B13