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A broken down boiler can be considered an emergency in some situations, especially if you’re left without heat or hot water during the colder months or if there are vulnerable people in the house.

It’s also an emergency if your boiler has sustained some kind of physical damage and is at risk of leaking.

If your boiler has broken down, your landlord has to fix it promptly, which is usually within 24hrs. If you have boiler breakdown cover, you can call someone out in case of an emergency, and this service is usually available 24/7.

You can also call the Gas Emergency service if you suspect a serious problem, such as a leak.

Depending on various factors, it may take an hour or a couple of days. Assuming you have breakdown cover, replacement parts are available and the problem isn’t too severe, an engineer may be able to respond to the incident and resolve it within a couple of hours.

A lot of factors can slow this down. For example, boiler engineers are in high demand during winter, meaning it’ll take them longer to respond during this season. Also, if you have an old boiler, parts may be less readily available, which can also cause delays.

Is no heating an emergency repair?

Combined with other factors, such as cold weather, no heating can be an emergency. Landlords have a duty to supply heating, so they typically have to resolve this issue within 24 hours.

Many insurance policies and boiler cover plans consider no heating an emergency, and they often provide 24/7 support in such situations.

In some situations, yes. For example, if you aren’t prepared for the cost of an unexpected boiler breakdown, coverage can help you mitigate this risk.

Also, if you live with someone vulnerable, such as an elderly person, a young child or someone with a health condition, cover might be especially worth it.

This is because boiler breakdowns can threaten the health of vulnerable people, and having coverage is typically the best way to get your boiler back up and running quickly.