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When a fireplace, gas fire, or stove stops working suddenly — or starts smoking, smelling ‘off’, or triggering an alarm — it can’t always wait.

Emergency fireplace and stove services in Norfolk cover rapid fault-finding, ‘make-safe’ work, and urgent repairs so you can reduce risk and prevent further damage.

If you need help quickly, scroll up to find emergency fireplace/stove services that have been checked and reviewed in your area.

What is an emergency fireplace/stove service?

An emergency fireplace/stove service is a fast-response visit to diagnose and make safe problems with gas fires, open fires, wood burners, multi-fuel stoves, and flues/chimneys — especially where there’s smoke spillage, suspected carbon monoxide risk, or a sudden loss of safe operation.

Signs you might need an emergency fireplace/stove service

• Smoke is coming into the room when the fire/stove is lit
• You smell gas, fumes, or strong soot/creosote smells
• A carbon monoxide alarm is sounding
• The fire/stove has cracked glass, loose door seals, or a damaged flue connection
• You suspect a chimney fire (loud roaring, sparks/embers, strong burning smell)

What to do immediately if you’re worried about gas or carbon monoxide

• If you smell gas, call the National Gas Emergency Service on 0800 111 999
• If you suspect carbon monoxide, open doors/windows, move to fresh air, and get help (and call the gas emergency number if gas appliances may be involved)
• If you think you have a chimney fire, get everyone out and call 999

How much do emergency fireplace/stove services cost?

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What affects the price of emergency fireplace/stove work?

• Call-out timing (evenings/weekends typically cost more)
• Appliance type (gas fire vs wood burner vs open fire)
• Parts required (thermocouple/ignition parts, seals, glass panels, flue components)
• Access and safety setup (chimney height, roof access, scaffolding if required)
• Whether it’s ‘make-safe’ only vs a full repair with parts fitted

For gas appliances, ‘make-safe’ may mean isolating the appliance until it can be repaired and tested.

What happens during an emergency fireplace or stove call-out?

Most emergency visits follow a practical sequence:

• Safety checks first (symptoms, alarms, ventilation, visible damage)
• Fault diagnosis (appliance, flue draw, seals, fans/ignition, blockages)
• Make-safe actions (isolation, temporary fixes, advice on next steps)
• Repair (if possible on the day) or parts ordering with a return visit

How long does emergency fireplace/stove work take?

• Initial assessment/make-safe: often 30–90 minutes
• Straightforward repairs: commonly 1–3 hours
• If parts are needed: a return visit may be required, especially for older models or specialist components

Common mistakes to avoid in a fireplace/stove emergency

• Continuing to use a fire/stove when there’s smoke spillage or a CO alarm
• Trying to seal flues or vents without diagnosis (can make ventilation worse)
• Pouring water into a stove during suspected chimney/flue problems (risk of damage)
• Using the wrong fuel (e.g., wet wood) which can worsen smoke and soot build-up

Tips for hiring a fireplace/stove engineer in your area

Before hiring a fireplace/stove engineer near you:

• Read recent reviews on Checkatrade
• Confirm they cover your appliance type (gas fire, wood burner, multi-fuel, open fire)
• Compare a few quotes if the situation is stable enough to do so
• For gas fires, use a Gas Safe registered engineer for any gas work
• For solid fuel stoves, ask what standards they work to and whether they regularly work with stoves/flues/chimneys (and what checks they’ll carry out on the flue and ventilation)

For tradespeople committed to quality and a job done right, search for emergency fireplace/stove services in Norfolk with Checkatrade.