They installed a new door and window which turned out to be oversized despite their own measurements. The shelf was cut ~2in lower just so the window would fit, along with a new cheap shelf with a poor end cut visible. They took a chase out of the skirting just so the door would close. There is a visible hole in the UPVC you can see from inside to outside! The lower hinge is recessed into skirting. Blamed the manufacturer but still installed hoping I would not know after of their poor standards. I now have to cover £1K+ for a new tradesperson to have this re-done which they refuse to cover.
Response from YCL Construction Ltd
We are sorry to hear that the customer feels dissatisfied.
Following the installation, when concerns were raised regarding the door, we offered to return to the property under our guarantee to inspect the installation, take measurements, and carry out any necessary remedial adjustments at no cost. Unfortunately, this inspection opportunity was declined before we were able to assess the situation.
We remain willing to attend and review the installation to work towards a fair and practical resolution.
Customer satisfaction is very important to us, and we always aim to resolve any concerns in