This was a big 6 month project, covering a garage conversion, small extension, a new kitchen, new roof, 2 new bathrooms, UFH. There was a lot of new steelwork installed and this was handled well. The final result of the build work, we are happy with.
What we were not happy with at all was a lot of additional charges. Some were needed of course, and agreed upon. For other items they admitted they had overlooked our clear instructions or part of our engineering drawings but still stated they had the costs to cover so would have to charge us for them. E.g. tripling the price for doing the patio.
Response from Yates Build
Firstly, we would like to apologies for the fact that you have felt the need to write a review of this nature but thank you for bringing it to our attention. Our reputation is incredibly important to us and having not received a negative review before, we have taken this matter very seriously.
The initial price for the patio was provided as a preliminary sum which was then updated once we received your final design and specification. The amended estimate reflected the quality of materials to be used as well as the skilled craftsmanship required to provide you with a beautiful, practical and safe product. We are sorry if the updated price was not what you anticipated.
As a resolution, we have agreed to deduct a significant amount from the final retention payment to ensure that you are happy. We have always had great relationships with our clients, and I am very pleased that we have concluded this project on positive terms.
We do hope that you enjoy your newly renovated space for many years to come.