Reviews

  • 10

    Outstanding customer service and a willingness to go the extra mile

    Posted 1 week ago

    Having searched in vain for a reliable plumber for years, we were over the moon in late December when Carl returned my message within 5 minutes. From that moment on we were treated with total professionalism, outstanding customer service and a real willingness to go the extra mile. Whether it was Carl ensuring that Sam would turn up with the right parts, Suzie ensuring we knew exactly when Sam was due to arrive, or the fabulous Sam exceeding all of our expectations, nothing was too much trouble. We would recommend WTS without hesitation. Thank you guys for making such a difference.
    Verified reviewer
    Job location: RH5
  • 10

    Excellent customer service and communication

    Posted 08 January

    First class service and communication throughout the process. The issue was more complicated than originally thought but despite multiple visits from different people the service from Carl and Susie (in the office) was exemplary. Carl really knows his stuff and could not recommend them more highly.
    Job location: RH1

    Response from WTS Plumbing & Heating

    Suzi Many thanks for taking the time to do the review and your kind words. Kind regards Suzie

  • Andrew H
    10

    Repair to old pipework and powerflush

    Posted 05 January

    Very noisy and clearly struggling central heating. Issue diagnosed as a blocked air separator and sludge. WTS responded promptly with an acceptable quote and accommodated the job before Christmas too. The work on the day was carried out with the minimum of disruption, care was taken to explain the work and the work area was well protected. All working very well since. A splendid job, thank you.
    Verified reviewer
    Job location: SM7
  • 10

    Really excellent work

    Posted 16 October 2025

    WTS carried out a range of plumbing and central heating work for us recently (new and replacement taps, new central heating control system etc.) and it was all completed on time and to a very high standard. Carl and Sam could not have been more helpful and considerate and we wouldn’t hesitate to recommend them
    Verified reviewer
    Job location: RH5

    Response from WTS Plumbing & Heating

    Martyn many thanks for your feed back and your business. Regards Wts plumbing & heating

  • 9.33

    knowledgeable plumbing

    Posted 29 May 2025

    very courteous, quick and efficient - and solved a problem many others couldn't solve
    Job location: GU5

    Response from WTS Plumbing & Heating

    Many thanks for the review, much appreciated.

  • 10

    Unblock kitchen sink

    Posted 01 April 2025

    WTS plumbing made two attempts to unblock my kitchen sink. The first attempt was only semi successful and problems emerged a month later, so I requested they come back and look again. They came back, same day of my request, free of charge - and successfully unblocked the sink. They managed to remove a large metal object this time, fixing the sink permanently. I was very happy with the customer service and dedication to fully fixing the problem.
    Verified reviewer
    Job location: RH4