I employed this company for some repointing to be done to some external and internal brickwork. This was to include raking out the old pointing. The job looked OK when originally finished, but now it has mostly crumbled and fallen out. I have had an expert come to look at it, and they say the old pointing wasn't ground back sufficiently and the incorrect mix was used to repoint. I have tried to contact the company via email and text following an unproductive phone call. I am now £400 out of pocket and extremely disappointed that I trusted this company to work on my house.
Response from Vsh Renovations Ltd
The customer contacted me on 16/08/2023 at 22:00 (GMT+2) using derogatory and humiliating language, making personal inappropriate remarks and accusations, and making demands regarding an additional/separate job I completed for her about 11 months ago.
Nicky didn't send/email any photos as proof of her accusations. The main job, as per her Checkatrade ad [posted in October 2022] was for a painter&decorator to refurbish a bedroom, a job that was booked with me and beautifully executed. At the time she also asked me whether I could fix her external/internal brick wall as it was affected by excess moisture. The customer did not reach out or express any concern for almost a year now. Had there been any technical/quality-related issues I'm certain these would have occurred at an earlier stage, and not "all of a sudden after 11 months". My public position is that the customers review is highly deceiving and inaccurate, solely targeting my online reputation, as well as unrelated to the job posted via Checkatrade.