So initially everything was good. Tom remembered my property from 2020 and was interested in communicating with my Tenant and getting the certificate generated. This is where it ended. Once the recommendations had been sent, his interest in making good was gone. I sent multiple communications and was either ignored or fobbed off. kHis quote to get the works done was over £200 more expensive than what I have been forced to get quoted due to his lack of communication.
Response from Ventura Installations Ltd
Thank you for your feedback. Tom was unwell during that time we were focused on holding the fort and looking after our existing customers jobs, which unfortunately affected our response time. We sincerely apologise for any frustration caused.