Very disappointed. Skirting boards were done to a very low standard. Loads of dirt. Tiled floors still had black marks. Not cleaned very well. The cord for the blinds was broken at the end of the cord. In the bathroom. Inly found it after they had gone They charged £168.00 for 2 hrs and yet they tell you 6 hours. Be careful when asking them to clean for you. They mislead you. The stairs and landing was not hoovered to a high standard. Not happy at all with this service. Just feel it is all about the money and hours extra. Will definitely NOT be using this company again. AVOID!!
Response from VELARÉ SERVICES LTD
Dear Michelle,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We always strive to provide a high standard of cleaning and clear communication throughout every booking. We'd like to clarify that when we discussed 2 hours, this referred to 2 hours with a team of 3 cleaners, which equals 6 labour hours in total.
We genuinely value our customers and would appreciate the opportunity to discuss your concerns directly and see if we can reach a satisfactory resolution. Please don't hesitate to get in touch with us.