Universal Flooring Ltd

Reviews (209)

• 10

  Carpet renewal for bedroom and staircase

  Posted 23 July 2024

  Recently, I have had carpet renewed for our house in Wimbledon, London by Universal Flooring Ltd. I would like to strongly recommend this company for quality of customer care, quality of products at reasonable price. I should certainly use this company again for any future needs.
  Verified reviewer
  Job location: SW19
• 10

  Hardwood floor on ground floor

  Posted 07 August 2023

  Gary did a really lovely job of installing our engineered oak wood floor and it looks beautiful. He was friendly, trustworthy and - above all - did a great job. We’re now getting Universal Flooring to carpet a room for us; would definitely recommend this company.
  Verified reviewer
  Job location: SW20
• 10

  Herringbone flooring

  Posted 20 July 2023

  Really happy with the work, very fast and reliable. Great measuring and perfect fitting.
  Verified reviewer
  Job location: SM5
• 10

  Great new flooring after renovation

  Posted 18 July 2023

  Great customer service helping me choose how to renovate the flooring in my new home. Wasn’t sure on the look I wanted but the guys in the shop definitely helped me make the right decisions. Cheers boys!
  Verified reviewer
  Job location: SW15
• 1

  Terrible customer service!

  Posted 27 August 2021

  Because they were local, I was keen to use this company to supply (a) Karndean to my new loft and (b) carpet throughout the 1st floor of my house. Other than the first in-store experience which was positive, they came across as completely disinterested in my business - I had to chase up the site visit and quote a number of times which wasted a couple of weeks, and was then told (after having approved the quote) that there would be a delay in fitting. I ended up approaching another supplier / fitter who provided me with a (much lower!) quote within 24hrs and will fit within the month.
  Verified reviewer
  Job location: SW20
• 10

  Carpets fitted in 4 rooms including an ensuite. Karndean flooring laid in hall through to kitchen.

  Posted 13 December 2018

  Family business headed by Paul and Colette provided exemplary service throughout. Gave helpful advice choosing materials and didn't impress their preferences on us unless we asked. Willing to source a new brand we found elsewhere that they didn't stock. Quote was clear and adhered to. Constant updates on work schedule. Whole team were polite and courteous, worked tidily and cleaned up afterwards, informed us of all issues encountered (e.G. Unavoidable scuffing of paint work when laying very stiff floor material). A large and varied choice of flooring at competitive prices and 1st Class service.
  Verified reviewer
  Job location: SW20