TWS Carpentry LTD

Reviews (270)

• 3.67

  Disappointed

  Posted 12 June

  Tim and his team did a revamp of my hall stairs landing, which still needs some finishing touches to complete the job! This is still ongoing since beginning of April! Most of the jobs are good but I am disappointed with the lack of communication and saying he has ordered parts when I’m still waiting since 29 May ( the last time he has communicated) I don’t have very much faith in any after sales service from this company
  Verified reviewer
  Job location: DE22

  Response from TWS Carpentry LTD

  My client has every right to leave this review. A metal newel cap needed to be made to fit over the top newel post as it’s not something we could get off the shelf. I have been really messed around by the company who were meant to make this for me. I have reached out tot the customer regarding this and we hope to get this sorted and complete asap. There was a small payment left to pay on this job which I have not asked for to make amends to get these small bits finished which I intend to do asap.

• H
  Harbinder M
  10

  A Skilled Carpenter

  Posted 03 June

  I am absolutely delighted with the new oak bannister fitted by Tim from TWS Carpentry. From start to finish, the workmanship was outstanding, with great attention to detail and a high-quality finish throughout. The oak bannister has completely transformed the look of our staircase and has exceeded our expectations. Tim and his associate Sam were professional, reliable, tidy, and clearly took great pride in their work. We were kept informed throughout the job and ensured everything was completed to a very high standard. I would not hesitate to recommend TWS Carpentry.
  
  Verified reviewer
  Job location: NG9
• 10

  Great work

  Posted 08 April

  We had laminate flooring supplied and fitted by Tim and his team, their attention to detail is great, they also made and fitted a bespoke under stairs unit, again attention to detail is excellent, we’re very pleased with the work done,so much so we have booked him again for some more work, we would definitely recommend.
  Verified reviewer
  Job location: LE11
• 10

  Great price, even better workmanship, highly recommended.

  Posted 08 April

  Great communication throughout, very efficient, high quality work and a great price. No messing about. Not one thing to complain about. Would highly recommend this company any Carpentry. I’m already planning the next project with them.
  Verified reviewer
  Job location: DE3
• B
  Bina l
  0

  DISAPPOINTED! AVOID AT ALL COSTS!!!

  Posted 02 April

  We hired Tim to fit our engineered flooring and the result is an INCOMPLETE MESS. Damaged flooring, badly fitted kitchen plinths and panels and an overall shocking workmanship!! Tim repeatedly promised to come back and fix it, then completely IGNORED my messages and vanished. It’s been almost 6 months and NO REPAIRS, just EMPTY PROMISES followed by total silence!!! If you value your home, your time and your money, STAY WELL AWAY. I’m now paying to fix HIS mistakes. Absolutely appalling. Completely UNPROFESSIONAL. Utterly DISAPPOINTING
  
  Verified reviewer
  Job location: DE56

  Response from TWS Carpentry LTD

  Unfortunately, a section of this floor was damaged by the large refrigerator being moved. This was not noticed by either myself or the customer. The customer paid me later that day. Afterwards, she mentioned a concern with a part of the floor. How this damage was done we will never know. I visited to have a look and try to rectify, by sanding and oiling. This didn’t work. So I purchased some new flooring for them and said we like try and replace it. I have tried to get this sorted on a few occasions but have not heard back. I am still open to trying to sort this out for the client.

• 10

  Quality Tradesmen

  Posted 20 March

  1st class. Prompt. Efficient excellent job done.
  Job location: DE13