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Truglaze Windows Ltd

10/10

Camberley

Checkatrade member since 2011
10

Services

  • Aluminium Windows Installation
  • Bay Windows Installation
  • Bifold Doors Installation
  • Composite Front Doors Installation
  • Conservatory Installation
  • Conservatory Roof Insulation
  • Door Canopies
  • Double Glazing Installation
  • Exterior Doors Installation
  • Fire Doors Installation
  • French Doors Installation
  • Frosted Windows
  • Glass Replacement
  • Loft Windows Installation
  • Misted Double Glazing
  • Orangeries
  • Patio Doors Installation
  • Porch Installation
  • Roof Windows Installation
  • Stable Doors
  • Timber / Wooden Doors Installation
  • Timber / Wooden Doors Repair
  • Timber / Wooden Windows Installation
  • Timber / Wooden Windows Repair
  • Triple Glazing Installation
  • UPVC Windows Installation
  • Window Fitters
  • Windows and Doors
  • Wooden Sash Windows Installation

Customer Reviews

Write a review

10 /10

Based on 5 reviews over the past 12 months

Quality of work

10

Reliability

10

Communication

10

Reviews (267)

  • 10

    Windows, dorms and bifolds

    Posted 06 February

    HIGHLY RECOMMEND. After a bad experience in the past. We can’t praise Truglaze enough for recently fitting windows, front and back doors and bifolds. We could not find fault in their professionalism and workmanship from start to finish. Lisa’s used her experience to make valuable suggestions to ensure we would be happy with the end result. At no time did we feel rushed or pressurised to place an order. Once our order was placed the delivery and fitting was completed on time. My mother recently had a front door and side panels fitted by Truglaze who was also pleased with the work carried out
    Verified reviewer
    Job location: GU16
  • 10

    Complete new conservatory

    Posted 07 November 2024

    We decided that we wanted personal service from a local company rather than the pushy, sign-on-the-dotted-line today for a discount brigade. Truglaze certainly didn't disappoint. There was no hard sell tactics whatsoever. Lisa came to the house, sized up the job, took first measurements and details of what we wanted. Next thing on the list was a visit for a complete survey. This was followed by the order being placed and after a few days, an installation date was advised. Brett and Dan turned up as arranged and on time. The whole job took 4 days and was seamless. No hesitation in recommending.
    Verified reviewer
    Job location: GU16
  • 10

    Window fitting to front of house both bedrooms

    Posted 04 November 2024

    Rob sorted out a mess from a previous window company, The windows look great and the work was completed today 4 Nov. The installers noticed scratches on the glass and said they need to be replaced so I am hoping this will be done in the next few weeks. We are building on an extension next year 2025 and will definitely be using Truglaze. regards Grant
    Verified reviewer
    Job location: GU8
  • 10

    Confidently deserved the highest rating.

    Posted 03 October 2024

    Excellent job by Truglaze. Order process was very professional, replacement windows were of good quality and value, and the fitters were really first rate. Polite and friendly service throughout, I would say this crew of Bret and Dan were about the best work crew we've had in our house - quick work, no messing about and very clean, they did leave the place spotless after every day of work. Would recommend without any reservations at all.
    Verified reviewer
    Job location: GU16
  • 10

    All new Windows and doors

    Posted 29 July 2024

    We loved the work ethos of this family run company - from pre-sale to installation. The price was very competitive with no pushy selling tactics and the fitting came in under schedule. Everyone we dealt with was friendly and efficient and we love the end result. Can't recommend highly enough
    Verified reviewer
    Job location: GU15
  • 10

    Replaced crittle windows with double glazed casements

    Posted 31 January 2024

    Lisa and team carried out works, replacing 5 crittle windows on our period cottage. They had to navigate around original Victorian lime plaster, crumbling walls and original window cills. Attention to detail, courtesy, patience and excellent building work was unbeatable. I was anxious about the installation, but they stuck to schedule, timings, pricing and got expert advice from their team to double check that the windows would work and not cause damage through installation. I am so grateful particularly to Lisa for her patience and managing of schedule. It all ran very smoothly. Impressed.
    Verified reviewer
    Job location: GU10

Photos

Company Info

Owner

Mr David & Robert Gaunt

Ltd Company

14 years on Checkatrade

VAT Registered

Yes: 100543473

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Hi, my name is Robert Gaunt. Thank you for dropping by.

About twelve years ago I started working for a very well known double glazing company; firstly as a window fitter then, not so long after, as a salesman.

After a couple of years I became increasingly frustrated at the way customers were being treated. I would always make a point of giving customers my personal phone number, but when my time was being taken up solely, by trying to resolve inexcusable issues, ranging from poor customer service to shoddy workmanship, I knew enough was enough; It was time to set up my own enterprise and run things the way I knew they should be run.

I started Truglaze in 2009 and ran it from my home. The speed with which the business took off still surprises me to this day and we were soon moving into our own premises.

My brother Dave joined me shortly afterwards, having already run his own successful company for seven years. He shares the same values as me and we often talk about the poor service customers receive from other unscrupulous organisations.

We both feel very uncomfortable that our industry treats so many people as cash cows, but the upside is that it has focused our attention on being the best we can possibly be.

Because we are a family business and not a large corporate, we have a relaxed approach that puts people’s needs first, and financial gain a firm second. It’s our belief that there is no shame in making money, because if you do something well and you treat people the way you would like to be treated yourself when doing business, success is never far away.

Making our clients happy is the sole purpose of our work
I personally get involved in every single job we do, regardless of size. It’s this attention to our customers’ needs that has enabled us to establish solid relationships with BMI Health Care, Cross Farm Infant School, Burpham
Primary School, and many others.

Whether it’s schools, residential homes, family homes, small flats or large commercial premises our attention to detail, sense of urgency and, above all, our keenness to provide great customer service is what drives our company.

We have no immediate plans for world domination in the double glazing industry, but we do have one very important mission – to provide the best, no, let me rephrase that, outstanding levels of customer service and craftsmanship which no other company in our industry can match.

Please don’t hesitate to ask to see our many customer references. They are the lifeblood of our company and one of our many motivations for constantly looking for ways to improve.

Give us a call and tell us about your dreams for your home
Remember, we offer free quotations, no hard sell tactics, and you are never under any obligation to go through with anything.

This trade passed up to 12 Checkatrade vetting checks

Member since 2011

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