Made arrangements for visit changed my day to make this work. Was told PM, as expected I had to chase for any update at all, Was told at 2pm would be 2 hours or so and would call before leaving 4pm came and went. I then blocked job only to be called at 6pm albeit very politely to find out company does not cover my area. He did offer advice which was kind however it doesn’t take away from time being wasted waiting for a tradesman to arrive, a stereotype I would love to not exist.
Response from TMG Plumbing
I arranged with the client that I would visit the property in the afternoon, with no time slot, but that I would give him a 30 minute warning before I arrived.
I received a message in the chat around 2.15 I replied at 2.25, advising I would be at least 1 – 2 hours and re-iterated that I would give him a 30 minute warning before arrival. I was resolving a problem which had been more difficult than expected, I was not able to elaborate further at the time.
Once I finished (it was around 5.45pm at this point), I called the client to advise that I was on my way and as I had his contact details in my phone, I didn’t see that he had cancelled the job in the Checkatrade chat.
I apologised to the client for the lateness and gave him advice on what could be the cause and how to possibly resolve his shower problem.
It is disappointing to know that the client, on this occasion, believes that I didn’t manage his expectations, but I will learn from this experience.