We used Hannah for a month or two. All was fine at first, good actually. Last week she showed up with a second person, charging us £81 /4.5h for a job where she left 2 of the 3 bedrooms in our small cottage untouched.
When we inquired about the issue she told us it had taken her ages "to clean the toaster" in the kitchen. Later, communication became decively unprofessional.
In addition, we had put an advert for a dog friendly cleaner out she responded to.. The Steam Mop is not dog friendly, in fact, they just invented a "policy" that dogs need locking in this week. Avoid at all cost!
Response from The Steam Mop
Good Afternoon Sonja
It has been a pleasure working both with you and for you, and I’m happy we parted ways amicably.
Thank you for your feedback, we have liaised fully with Checkatrade and their decision will be reached in 48 hours.