Response from Thelo Services Ltd
We understand your frustration, however, we want to clarify the timeline. We contacted you at 9:00 AM the day before the scheduled appointment, not at the 'last minute.' The cancellation was due to an unexpected staff illness, which unfortunately is beyond our control. We immediately offered an alternative appointment, which you declined. While we regret the inconvenience, we believe we acted promptly and professionally in communicating the issue and offering a solution.