We hired Tom to board out our loft and fit an electric loft ladder. He subcontracted the boarding, plastering and painting out to another tradesman who completed the work well.
Prior to fitting Tom requested payment to buy the ladder from the manufacturer.
When it came time to fit the ladder, Tom was nowhere to be seen. He has taken our money and not delivered. We have tried to call, email and message him, but he has not come back to us.
We are now left with a gaping hole in our ceiling, no way to access our loft and an empty bank balance.
Response from The Loft Ladder Co
Full payment is required as the ladder is custom made.
The first arrived damaged, the second was “Lost in Transit” The customer chose a refund, which is now in progress.
As you can we always aim for perfection, though some issues are out of our control.