The Lock Doc 24/7 Ltd
London
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Customer Reviews
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Reviews (38)
0 Open closed door without key
Posted 31 August 2024
Over the phone said that the price would range between 85-100 depending on difficulty and when arrived, was unable to open the door while clumsily banging and shaking different tools. At the end said that it was going to be double the price for a new lock, which was never mentioned beforehand, or otherwise £85 for wasting my time. Also broke my intercom while banging a piece of metal through the postbox to try and open from the inside. Unprofessional and unclear. Avoid.Verified reviewerJob location: SW1910 New Lock
Posted 05 August 2024
Good communication. Prompt service. Clear information with cost breakdown for different options. Professional and polite. Fitted new front door lock on first visit during our move into a new flat. Needed to order an additional spare part (due to my error), came back and finished the job on second visit. Recommended.Verified reviewerJob location: SW112.25 Emergency Lock Opening and replacement
Posted 03 July 2024
The locksmith replaced the lock while I was not home. Unfortunately, several issues arose. They forgot to replace the lock cover, leaving it exposed, and did not clean up, leaving wood chippings and nails scattered on the floor. They also damaged the door frame, preventing proper fixing of the strike plate. The locksmith claimed the damage was from the original installation, but given the amount of wood chippings left behind, their lack of attention to detail, and the lack of care in cleaning up, I believe the damage was done by them.Verified reviewerJob location: CR09 Fitting a smart lock on my front door
Posted 30 June 2024
The work carried out was good. However I was under the impression that i was dealing with an independent sole trader. This is an agency which subcontracts to other locksmiths and this is not made clear on Check a Trade. Consequently the costs are much higher and i advise anyone to check this first.Verified reviewerJob location: KT1010 Back door lock and handle Nice guy would recommend him
Posted 29 June 2024
Nice guy knew what he was doing respectful and well manneredVerified reviewerJob location: CR2- PPamela M
10 Back door security lock stuck locked.
Posted 22 June 2024
Appointment made for next day, unlocked stuck lock and replaced with new. Efficient. Personable.Verified reviewerJob location: TW10
