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Surelock Homes Locksmith Portsmouth

9.69/10

Portsmouth, Hampshire

Checkatrade member since February 2009
15

Customer Reviews

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9.69 /10

Based on 14 reviews over the past 12 months

Quality of work

9.64

Reliability

9.5

Communication

9

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this trade for their extremely fast and efficient service, often arriving within the hour to resolve issues professionally. They are frequently described as friendly and polite, with many reviewers also highlighting the reasonable cost.

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Reviews (1478)

  • 5.33

    Worthless Guarantee

    Posted 24 July

    I emailed this firm as my PVC garden door's lock was difficult to open. Someone came on 3rd July 2025 and the door could be opened easily. The charge was £63.72 which I paid. The bill stated " All parts and labour are guaranteed for 6 months". Unfortunately, 16 days later, the same garden door became unlockable. I emailed asking them to mend the lock. The response that a charge would be made as they could not guarantee movement of doors or buildings. My reply was to ask whether their guarantee was worthless. They then said that as no parts were involved. I replied that labour was.
    Verified reviewer
    Job location: PO4

    Response from Surelock Homes Locksmith Portsmouth

    As explained we cannot control movement of your door or building so we do not guarantee this sorry

  • 10

    Front Door misaligned, not shutting properly

    Posted 07 July

    Had an issue with our front door not shutting properly, meaning we couldn't lock the door at all. Surelock Homes was at our house within 10 minutes of our call, and had our door fixed in 25 minutes. Gave us feedback on exactly what he did and what we need to look out for moving forward. The cost also came out less than what we expected based on other companies we looked at booking. Would definitely recommend, we will be booking them again if we have any further issues.
    Verified reviewer
    Job location: PO1
  • 10

    Locked out!

    Posted 01 July

    We unfortunately locked ourselves out of our house, we gave Dan a call and he responded super quick which was a great, he got to work straight away and got us back in our property in no time. It was a roasting hot day but he remained cool and composed throughout the, explaining what was going on. I really was expecting a hefty bill due to it being a call out but I was pleasantly surprised! Thanks again Dan, I would certainly recommend you and your company 👍🏼
    Verified reviewer
    Job location: SO31
  • 10

    Change of door lock

    Posted 08 February

    Friendly and reliable. Dan did a great job. Would absolutely use again.
    Verified reviewer
    Job location: PO9
  • 10

    Front door lock sticking

    Posted 05 December 2024

    Had problems locking our front door Contacted and very polite man named Martin visited in about 30 mins, sorted the problem out. Keen price and efficient service. 100% recommended
    Verified reviewer
    Job location: BN17
  • 10

    Patio door repair

    Posted 28 November 2024

    So pleased with the work carried out. Was kept up to date with times when they would be arriving. Very professional and good explanation of what work was required. Will definitely be recommending this company to others
    Verified reviewer
    Job location: P09

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Company Info

Owner

Mr Paul Tribouillard

Sole Trader

16 years on Checkatrade

VAT Registered

Yes: 5486136897

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Surelock Homes has established itself as the premier locksmith services provider in Portsmouth, Hampshire. As an independent business, we offer that personal touch which the big boys cannot match. Yet don’t feel like our service’s quality is lacking due to our local status – we go above and beyond when helping customers in the Portsmouth and the surrounding areas.

Our company started in 2006. Since that day, our philosophy has remained the same: provide unparalleled service for our customers. Forget about paying extortionate fees or waiting around for hours until a locksmith turns up. Low rates and fast call-out times are the basis for our strong reputation in the community, helping us become one of the best locksmith services in the country.

In our commitment to low fees, we don’t charge a call-out fee. We don’t even raise our prices during the weekend or on bank holidays. In addition, many discounts are available for:

Senior citizens

NHS staff

Emergency services

Disabled people

Charities

Even if you don’t fall under one of those categories, don’t expect to pay much for a trusted locksmith. Want proof? Simply contact us today for a quote.

At Surelock Homes, we don’t believe in taking days off. Whether it is a bank holiday or Christmas day, our locksmith services are open 365 days a year. That’s right: we are open seven days a week, every week.

This level of commitment is vital for one reason: it allows us to be available for when our customers need assistance most. After all, an emergency can strike at any time. Lost keys, a broken lock, home invasion – these are the type of situations where you cannot wait around. It has to be resolved ASAP.

This is why our average response time is just 30 minutes.

Even though we can be at your home in less time than it takes to receive a takeaway, we don’t charge a premium for this service. Our rates are always competitive, and we never take advantage, whatever the reason. Plus, once we have agreed on a price, rest assured there will be no hidden charges when you receive your bill. We can even offer a free property security check while at your home.

Locked out of your home? Need to upgrade your old and faulty locks? Want to benefit from the latest security advancements in lock technology?

Whatever the situation is, there’s no need to panic. Surelock Homes has the expertise and knowledge to help. Our experienced team has been providing commercial and residential locksmith services for over 15 years, aiding those in the Portsmouth area and beyond.

There’s a reason why we have a 5/5 rating with over 3,000 reviews. Along with being a UPVC specialist and able to solve any locksmith-related issue, our transparency is what takes us to the next level.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2009

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