Surelock Homes Locksmith Portsmouth
Portsmouth, Hampshire
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Customer Reviews
Write a review9.39 /10
Based on 7 reviews over the past 12 months
Quality of work
9.29
Reliability
9.29
Communication
9.2
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this locksmith for their rapid response times, professionalism, and friendly service. Reviewers frequently highlight the efficiency of the work and the fairness of the prices charged.
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Reviews (1479)
10 Professional and reasonably priced.
Posted 21 September
I locked myself out of the house and although i have a key safe the spare wouldn’t work because the key in the house was in the lock. My phone call to Surlock was answered immediately and the man explained that they were busy but would have someone out within two hours. In fact the locksmith arrived earlier and magically had the door open in a couple of minutes without damaging the lock. Great service and the price was reasonable too.Verified reviewerJob location: PO115.33 Worthless Guarantee
Posted 24 July
I emailed this firm as my PVC garden door's lock was difficult to open. Someone came on 3rd July 2025 and the door could be opened easily. The charge was £63.72 which I paid. The bill stated " All parts and labour are guaranteed for 6 months". Unfortunately, 16 days later, the same garden door became unlockable. I emailed asking them to mend the lock. The response that a charge would be made as they could not guarantee movement of doors or buildings. My reply was to ask whether their guarantee was worthless. They then said that as no parts were involved. I replied that labour was.Verified reviewerJob location: PO4Response from Surelock Homes Locksmith Portsmouth
As explained we cannot control movement of your door or building so we do not guarantee this sorry
10 Front Door misaligned, not shutting properly
Posted 07 July
Had an issue with our front door not shutting properly, meaning we couldn't lock the door at all. Surelock Homes was at our house within 10 minutes of our call, and had our door fixed in 25 minutes. Gave us feedback on exactly what he did and what we need to look out for moving forward. The cost also came out less than what we expected based on other companies we looked at booking. Would definitely recommend, we will be booking them again if we have any further issues.Verified reviewerJob location: PO110 Locked out!
Posted 01 July
We unfortunately locked ourselves out of our house, we gave Dan a call and he responded super quick which was a great, he got to work straight away and got us back in our property in no time. It was a roasting hot day but he remained cool and composed throughout the, explaining what was going on. I really was expecting a hefty bill due to it being a call out but I was pleasantly surprised! Thanks again Dan, I would certainly recommend you and your company 👍🏼Verified reviewerJob location: SO3110 Change of door lock
Posted 08 February
Friendly and reliable. Dan did a great job. Would absolutely use again.Verified reviewerJob location: PO910 Front door lock sticking
Posted 05 December 2024
Had problems locking our front door Contacted and very polite man named Martin visited in about 30 mins, sorted the problem out. Keen price and efficient service. 100% recommendedVerified reviewerJob location: BN17
