They cleared the garden as agreed on the specified date and time but explained that they had to return the following day to treat the garden. The agreed time was 8:30am - there was no communication until I contacted them at 10am. They agreed to arrive at 11am then they didn’t even treat the garden - they just collected their belongings that they had left from the day before, saying that they had to come back the following week! They agreed to treat the garden so they should have stated this earlier, instead of wasting my time!
Response from Stoke share Ltd
Thank you for your feedback. We’re pleased that the garden clearance itself was completed as agreed.
We sincerely apologise for the poor communication regarding the follow-up treatment. We understand how frustrating it was to wait without receiving an update, and we should have informed you much earlier about the change in schedule.
We take your comments seriously and are already improving our communication process to ensure customers are kept informed of any delays or changes.
Thank you again for your honest feedback, and we’re sorry that your experience didn’t meet the