Scott was very communicative, and did an excellent job of repointing the chimney breast - we are really happy with how it has turned out.
A heads up for anyone considering the same - it is very messy work, so in hindsight I would have covered the walls in advance of it being done as we needed to repaint.
Response from Southwest pointing
Thank you for your reply we appreciate all feedback, unfortunately internal repointing of something like a chimney breast indoors is an extremely messy job even with a dust vac like we used. We would always advise leaving fresh decorating to after such work