South East Timber & Damp Limited
Ashford
Checkatrade member since 201110
Services
- Condensation Control
- Damp Investigation
- Damp Survey
- Dry Rot Treatment
- Mould Control
- Penetrating Damp Treatment
- Rising Damp
- Structural Water Proofing
- Timber Treatment
- Woodworm Treatment
Customer Reviews
Write a review10 /10
Based on 1 review over the past 12 months
Quality of work
10
Reliability
10
Communication
10
Reviews (156)
10 Internal damp proofing works, some localised pointing and external masonry waterproofing.
Posted 04 March
As a couple in our 80s we were treated with respect throughout this survey and the work carried out. It is refreshing these days to be able to communicate directly with all the employees in this family run business. We would not hesitate to recommend them to anyone. Our thanks to everyone concerned.Verified reviewerJob location: TN158 Advice on damp
Posted 28 April 2024
Received an email from this company saying that they did not possess the appropriate department to deal with the problem outlined, and offered alternative company to contact.Verified reviewerJob location: TN3310 Water leak
Posted 25 April 2024
Dean came out very quickly to look at our problem area and identified the issue. He gave us a very prompt quote, with which we were very happy. Keiran and Ryan came and did the work of replacing the coping stones and were very tidy and efficient, the work being done to a very high standard. Very pain-free from start to finish with excellent communication throughout. Would not hesitate to use again and would recommend to anyone.Verified reviewerJob location: TN2610 I cannot recommend Dean and his team highly enough!
Posted 17 November 2023
After returning from holiday to a damp mess following heavy rainfall, Dean and his amazing team arrived at every appointment, from intro to job completion on time, with a plan, and treat our house with the upmost respect. Unbeknown to them they had a highly stressed client going through cancer treatment! Yet I never had to mention that once as they were just so considerate in doing the job so well.Verified reviewerJob location: TN1310 PRACTICAL AND KNOWLEGABLE
Posted 04 July 2023
FROM THE OUTSET FROM THE GENTLEMAN WHO CAME TO INSPECT THE WORKS AND THE OPERATIVE WHO CARRIED OUT THE WORK, THEIR FIEST THOUGHT WAS FOR US THE CUSTOMER, THE QUOTE WAS DISCUSSED, WHAT WAS NEEDED TO BE DONE, TIME SCALE RELATING TO THE WORKS, THE LADY ON THE END OF THE PHONE WHO I SPOKE TO WAS HELPFUL, THE GUY WHO DID THE WORK ANSWERD ANY QUESTIONS THAT I HAD, SAFEY WAS GOOD. WE HAD TO HAVE WORK CARREID OUT IN AN OUTSIDE SHED AT THE SAME TIME AND THAT THERE WOULD BE A TIME SCALE WHEN IT WOULD NOT BE POSSIBLE FOR ANY ONE PERSON OR ANIMAL TO ENTER. ALL ROUND EXCELLENT.Verified reviewerJob location: ME1710 Cellar tanking
Posted 29 March 2023
Superb from start to finish. They turned an unusable damp unpleasant space into a dry pleasant storage room efficiently, speedily and skilfully. The whole team were exemplary. Would highly recommend.Verified reviewerJob location: BN27
Photos
Company Info
Owner
Miss Annabelle Webster
Ltd Company
14 years on Checkatrade
VAT Registered
Yes: 854346904
Welcome to South East Timber & Damp
At South East Timber & Damp, we help with all your damp, timber, and basement waterproofing needs.
“My name is Annabelle, and alongside my husband Dean, we’ve been running South East Timber & Damp for over 20 years. In that time, we’ve had the privilege of helping thousands of homeowners and prospective buyers across Kent, South East London, and East Sussex.”
With a background in managing large call centers in the travel industry, I’ve always placed customer service at the heart of everything we do. It’s my mission to ensure that every member of our team shares this service-driven ethos and that it’s reflected in every interaction we have with you.
Our Services
We offer a comprehensive range of services to tackle your property concerns:
- Damp Treatment: Rising damp, penetrative damp, and lateral dampness.
- Timber Treatment: Dry rot, wet rot, and wood-boring insects.
- Basement Solutions: Below-ground waterproofing and basement conversions.
Meet the Team
As a small, family-run business, we take pride in offering a personal service. From your initial enquiry to the completion of work and beyond, we’re here to support you every step of the way.
- Tracey & Karolyn are the friendly voices you’ll speak to first. They handle all new enquiries, taking the time to understand your needs without pushy sales tactics. Their goal is to provide the best advice for resolving your property issues.
- Dean is our expert surveyor with over 30 years of experience. Starting on-site in his teens, Dean gained invaluable expertise before founding South East Timber & Damp over 15 years ago. He has surveyed thousands of homes across the South East and is known for explaining complex issues in a way that’s easy to understand.
- Our Technicians are highly skilled professionals who have been with us for many years. Their work consistently receives glowing feedback for its quality and attention to detail.
- Annabelle (that’s me!) ensures everything runs smoothly from start to finish, ensuring you’re happy with every aspect of our service.
Why Choose Us?
We set the benchmark for excellence in our industry and pride ourselves on being the best at what we do. Our goal is to resolve your problem the first time so you can enjoy your home again with peace of mind.
When you choose South East Timber & Damp, you’re choosing trusted advice, exceptional service, and a team that genuinely cares.
Thank you for considering us to help with your property needs. Have a great day!
Warm regards,
Annabelle Webster
South East Timber & Damp
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Member since 2011
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