Hired for £1,274 gate installation (Sept 2024). Multiple issues: dropping gate, unsecured bolt sleeve, exposed holes from incorrect installation, and defaced posts. Owner admitted negligence in writing and promised replacement by Nov 8th. After missing deadline without communication, they demanded removal of honest reviews and signing of Non-Disclosure Agreement before honouring their original commitment to fix problems. Company more focused on silencing feedback than fixing their mistakes. Would not recommend - poor workmanship and unprofessional conduct. All statements backed by evidence.
Response from SM Fencing
Thank you for your feedback. We acknowledge your dissatisfaction and regret that the work did not meet your expectations cosmetically. However, we firmly stand by the fact that the gates and posts were installed correctly, are structurally sound, and function as intended. The issues raised are cosmetic, involving minor visible holes, which do not affect the performance or purpose of the gates.
The original work was carried out by employees who are no longer with us, and we take full responsibility for addressing any concerns. Despite staffing challenges, we remain committed to resolving this matter professionally.
Unfortunately, your decision to post inaccurate reviews online and engage in aggressive phone communications has strained our working relationship. This behavior has led us to reassess our position regarding you as a valued customer. However, as a gesture of goodwill, we have decided to proceed with filling the cosmetic holes and making good on these issues to bring the matter to a close.
We remain dedicated to addressing your concerns within reason and hope this resolution satisfies your expectations.
Best regards