SMC PLUMBING

Reviews (44)

• I
  Isata K
  9

  Dishwasher integration, pipe fitting and plug rewiring

  Posted 3 days ago

  They let me know about extra problems I didn’t realise I had and when some things couldn’t be sorted on the day, immediately let me know their availability in terms of coming back. And the job was done quickly
  Job location: SW16
• E
  Elmer Y
  10

  Blocked Sink Basket Strainer

  Posted 3 days ago

  Everything was smooth from start to finish,. Very happy with Steve, arrived on time and job carried out, amazing!! Would definitely recommend if you have plumbing issues. ⭐️⭐️⭐️⭐️⭐️
  Verified reviewer
  Job location: SW17
• I
  Ibrahim E
  8.67

  Replacing the mixer shower with a new kit.

  Posted 4 days ago

  Steve finished the job quickly, clearly demonstrating the experience and expertise required for the job.
  
  Verified reviewer
  Job location: SW20
• 10

  Sink issue

  Posted 4 days ago

  Super efficient and communicative about timings and when they could book me in. Job carried out to a high standard and all explained well. Great service and experience
  Verified reviewer
  Job location: SW16
• 10

  Great service definitely recommend.

  Posted 12 June

  Steve came to my house and changed a tap, very good and efficient will use again excellent Service.
  Job location: SW6
• L
  LIN W
  0

  Unreliable and costly

  Posted 10 June

  Steve visited my apartment twice to fix a leak, only to create irreversible damage due to the installation of miliput around the leak (which didn't stop it). I have had to pay extra for two visits, and the purchase and replacement of an entire tap due to this. Now he is not responding to my messages and I hope to prevent future customers from having to deal with the hassle I have had.
  
  Verified reviewer
  Job location: EC2A

  Response from SMC PLUMBING

  We’re sorry you’re unhappy with the outcome, as this is not the level of service SMC Plumbing strives to provide. At our first visit, due to the condition of the installation and non-standard European component, we couldn’t guarantee a successful repair. We advised replacing the tap was the most reliable solution, but at your request we attempted a repair. When the leak persisted, we again recommended replacement and offered free installation of a new tap as a goodwill gesture. While we understand your disappointment, we felt we were transparent about the risks and tried to resolve your issue.