He was quick to ring to arrange to view the existing windows. He came 2 days later, and I rang him back after a think. He gave a price and said it included blinds. I asked what the options were regarding hinges, gas filling, tinting, etc and he said he'd send pictures and prices in the morning. It was two days before he sent one (not close up) picture of a random window he'd done - no options with prices - after having arranged scaffolding. I asked what make the windows were, he confirmed Velux, but after fitting, turned out they weren't. He also didn't fit blinds, had to buy and fit myself.
Response from Smart Roofing Services
Hi Richard, we knocked the price of the blinds off the final bill and we also said we would fit them when you had selected the right blinds for you. We also plastered the inside of the windows free of charge which we didn’t include in the price.