Disappointing service from Simply Plumbing. Paid a £75 inspection fee, but Kieran took 2 weeks just to identify a part for a leaking toilet, ignoring messages while the water bill rose. When the quote arrived, it was heavily inflated. He quoted £60 for a valve (usually under £35), £75 for labour, and an extra £75 just as a "sourcing fee". Matching the sourcing fee to physical labour is completely unreasonable. When questioned he claimed he waived it in the past as a favour, which was never mentioned. His attitude was indifferent and hostile. Will not use again.
Response from Simply Plumbing
• We charged £75 for diagnostics
• Findings was sent to an external company for part identification
• We have no control over external companies
• We provided a quote for the replacement
• Client was not happy that we charge for sourcing and supplying materials and rejected the quote
• Contrary to the clients false remarks, we remained calm and professional throughout the written and recorded communication, all while we endured her condescending manner and being spoken to rudely
• If the client knew the part required and cost, we wouldn’t need an identification company
• Our service is 10/10