Reviews

  • Caroline E
    10

    Gas boiler check and repairs

    Posted 22 January

    Sam was extremely friendly when I called him for my annual gas boiler check. Sam was able to come out to my house a week after I called which was great. Sam and his colleague discovered that I had a gas leak and we arranged the following week to fit some new pipes. Sam provided me with a quote that I accepted and Sam and his colleague turned up on time to do the repairs (of which involved accessing a really difficult part under my kitchen cupboards). Upon finishing, the men cleaned the areas they had worked (brilliant). I would thoroughly recommended Sam for all your 'gas' checks and needs.
    Verified reviewer
    Job location: DE15

    Response from S Hancock Plumbing and Heating

    Thank you for your kind review we always appreciate it.

  • 10

    Great service

    Posted 24 November 2025

    Sam fitted a new pump to my underfloor central heating and serviced my boiler. I'm very happy with the work he did, the price was excellent and Sam's just a great guy, polite and helpful and you can tell he cares about doing a job right. He checked up afterwards to make sure I was happy with everything too. I'd recommend him to anyone and I'll definitely be using him in the future.
    Verified reviewer
    Job location: LE65

    Response from S Hancock Plumbing and Heating

    Thank you for your kind review!

  • 10

    No one else gets to service my central heating

    Posted 16 October 2025

    After Britsih Gas tried telling me I needed a new boiler (£3,000), somone recommended Sam Hancock to me. He informed me all i needed was a new pump (£300). Needless to say, he took over the servicing of my central heating (half the price of British gas and more competently done). When Sam told me I needed a new boiler six years later (£1,800, plus new thermostats and piping along the side of the house), only one person was going to get the job. Sam doesn't do work that doesn't need doing, never over charges, and thoroughly checks all work. No one else gets to work on my central heating.
    Verified reviewer
    Job location: DE15

    Response from S Hancock Plumbing and Heating

    Thank you Malcolm for your kind words.

  • Mark S
    10

    Standard boiler service

    Posted 08 October 2025

    Well impressed with this guy. Turned up and did the work, charged what he quoted and had a very tidy work ethic. 2 family members have since used him and both have said they would use him again.
    Verified reviewer
    Job location: DE14

    Response from S Hancock Plumbing and Heating

    Thank you for such a kind review! I appreciate it!

  • 10

    Excellent advice and good service.

    Posted 25 September 2025

    Sam came and discussed jobs needed and provided very good advice which resulted in the bill being lower than it would otherwise have been for my original request. Not many would do that.! He arrived when he said he would and did an excellent job at the agreed price. Will Sam be my first contact for my next plumbing needs - absolutely. Would I recommend him - yes.
    Verified reviewer
    Job location: DE13

    Response from S Hancock Plumbing and Heating

    Thank you for your kind words, it was a pleasure to work for you!

  • 10

    Prompt and reliable service

    Posted 29 August 2025

    Have used Sam for a number of years now - he's always prompt, polite and efficient.Would recommend him for any type of plumbing jobs.
    Verified reviewer
    Job location: LE65