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Reviews

  • Bill C
    9.67

    Shower pump and bath panel

    Posted 18 June

    Good communication. Arrived as scheduled tidy work
    Verified reviewer
    Job location: TW18

    Response from SERVICETEAM

    Hi Bill, thank you for your review. We’re really pleased you were happy with the communication, punctual arrival and tidy work. Glad we could help with the shower pump and bath panel work, and we appreciate you taking the time to share your feedback. Kind regards, Serviceteam

  • Karen W
    9.33

    re connection of dual cooker, plus new bayonet fitted.

    Posted 17 June

    Dave came on time. Appreiciated being early in the morning, so wasn't hanging around all day. Dave explained everything he was doing and even explained the workings of my new cooker.
    Job location: TW7
  • Anoosh Z
    3.33

    Charging extra costs in a turnkey service!

    Posted 16 June

    Very dissatisfied with the service and the way the charges were handled. I provided all relevant information in advance and also checked several times with the team regarding the turnkey offer. Despite this, I was still charged additional costs that were not reasonable. A £42 fee for a failed visit and £30 for a small part, when the original item itself costs less, is disproportionate and not justified. I feel misled and would not recommend this service.
    Verified reviewer
    Job location: NW6

    Response from SERVICETEAM

    Dear Anoosh, thank you for your review. We are sorry you remain dissatisfied, but we do not accept that the charges were misleading. The quote from photos stated that if works could not proceed due to the site scope differing, the visit would be charged at £35 + VAT. For a call-out by a skilled technician, this is very reasonable. The tap was customer-supplied and incompatible with the basin. The £25 + VAT charge covered labour to adapt pipework, plus copper, fittings and an isolating valve. This barely covered our costs. The invoice was raised correctly.

  • Daren R
    9.33

    Thermostat Installation

    Posted 16 June

    Great service start to finish.
    Verified reviewer
    Job location: UB1
  • Chris W
    10

    Fantastic service from quote to completion!

    Posted 10 June

    Highly recommend, the process from start to finish was made simple, the team were able to quote based on photos of the problem with my upstairs sink. Ethan kindly arranged the appointment and managed to accommodate my preferred day, really appreciated his effort. Friendly, clear communication.The tracking for David's van made preparing for the visit a lot easier. David is a fantastic representation for Serviceteam, he explained what needed to be done and immediately got to work. Approachable, efficient, all sorted in one visit! Will be using Serviceteam again, thanks team!
    Verified reviewer
    Job location: KT23

    Response from SERVICETEAM

    Hi Chris, thank you for taking the time to leave such a detailed review. We’re really pleased Ethan made the booking process simple and could arrange a day that suited you. It’s also great to hear the van tracking helped you prepare for the visit, and that David explained the plumbing repair clearly and got everything sorted in one visit. We’ll pass your kind feedback on to them both. Thanks again for choosing Serviceteam.

  • Jerome O
    6.33

    installation of 'under sink' water filters.

    Posted 03 June

    The communication with the office Team was excellent. The operative arrived bright-&-early and politely refused any refreshments. He completed the work within an hour, then explained how the filtersvworked and how to replace them in the future. My only minor criticism was that I was not informed what time the operative was going to arrive...the 8:00AM doorbell took me a little by surprise!!
    Verified reviewer
    Job location: HA2