Was recommended by several different locals as local to Hook. I agreed a 12:30 slot for today. I received a phone call 50 mins later, saying he was on his way and would be here in 35 mins. Really disappointed, I think many of these companies act like you've got nothing better to do than wait for a quote. If you can't get it right at quoting stage, don't have much hope for the actual job. Location is 5 mins from Hook. Poor
Response from Security Services
Thank you for your comment. As a local company who prides itself on delivering high levels of service and customer satisfaction, we are very sorry that on this occasion we have fallen short. We always seek to give our existing customers the best of our attention and in doing so, on some occasions where there are technical issues, this results in appointments over-running. Unfortunately, this was one of those occasions. However, we should have contacted you sooner than we did to inform you of our delay, and we apologise for any inconvenience caused. If you wish to reconsider and give us another opportunity, then do contact us and we will be delighted to help you.