I contacted Scott on here 4th September and he replied by email on 22nd September. He visited on 29th September and we reviewed the work to be done. I checked in with him on 7th October and he wrote that he was concerned about my expectations and never responded to my follow-up email. He never expressed any concerns in our meeting which would have been the best opportunity to. Just be upstanding and stay that you don't want to do the work. It's really that simple. I would not recommend.
Response from Scott Ferguson Professional Wall and Floor Tiling
The reason i didn't quote was because in my professional opinion, I couldn't work out how much the work could be improved. Therefore I didn't want to take money from the customer when I felt the job didn't actually need doing.