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Reviews

  • Debo A
    4.67

    Mediocre Service, Poor Attention to Detail

    Posted 12 April

    The work done was average at best. While the basic work was completed, the finish was rough and lacked the attention you'd expect from a professional. More concerning was the attitude towards the job itself. It felt like the priority was getting paid rather than delivering a quality result. Tenants raised complaints about the mess left during and after the work, and despite being told the property had been cleaned up, it was still in a dirty state with rubbish from the job not cleared away. For the money paid, the standard of work and professionalism fell well short of what was promised
    Job location: S70

    Response from Sapphire Construct limited

    Thank you for your feedback. I’m sorry you were unhappy with parts of the work. I would like to clarify that several extra jobs were completed free of charge, including the painting. The walls already had mould and moisture issues, and despite preparation and skimming attempts, this affected the final finish and may have caused peeling afterwards. I always aim to help customers and complete work fairly within the agreed budget and scope. I appreciate the feedback and will continue improving my service

  • Andrew H
    9.33

    tile kitchen with mosaic brick tile sheets

    Posted 29 March

    Absolutely great. Straight to work, very efficient. Sebastian and co tiled the whole kitchen in one day. we were short 5 sets of tiles and he even popped out to get them. (I actually sourced a make good set of tiles, but Sebastian found the correct ones!!) Due to the break to get tiles they had to stay late but were working hard throughout and wouldn't leave until it was all done. They even retired and a tricky area by the window that Sebastian wasn't happy with and it was worth it, it looks great now. great attention to detail and very reasonable price. thank you.
    Verified reviewer
    Job location: S6

    Response from Sapphire Construct limited

    Hi Andrew, Really appreciate you taking the time to leave this review — it means a lot. Glad we could get everything sorted for you, especially with the tiles situation. We always try to make sure the final result is done properly, even if it means staying a bit later. Happy you’re pleased with the finish, especially around that window area — we don’t leave until we’re satisfied with the quality. Thanks again for your trust and support. If you ever need anything in the future, just give me a shout. Sebastian

  • Tino M
    10

    Had a leaking tap which needed replacement.

    Posted 23 March

    They communicated really well and went above and beyond to make sure our problem was sorted.
    Verified reviewer
    Job location: DN5
  • 10

    Quck, Friendly, Good Job

    Posted 23 March

    Spoke Friday afternoon, they were here on Monday and were avalable over weekend. Did a greatjob, they were quick and tidy and friendly.
    Job location: S70
  • Dwain R
    9

    Tile repair

    Posted 21 March

    Sebastian was honest and efficient, fairly priced and would definitely recommend.
    Verified reviewer
    Job location: S64
  • Chris S
    10

    Floor repair, tiling, door and architrave fitting

    Posted 19 March

    These guys are 110% professional. They came and quoted the same day the job was quoted. They started just an hour later. They worked non stop for 4 full days and I do mean full days and never knocked of early. Their work is perfect, communication brilliant and there my new go to builder for anything house related!
    Verified reviewer
    Job location: S71