Reviews

Response from Rooftops

Rooftops is a family business with more than 48 years’ experience. During this time, I have never dealt with a customer like this and I do not appreciate the slurring of my company name. We were called out to to repair two sections of the rear high-level roof in October 2024. The lower section was carried out satisfactorily and she paid for this. We also gave her an estimate to carry out a complete repair to the rear high-level roof as the roof was tiled on the wrong pitch which she said she can not afford it at the time. We offered to sheet over the roof, which we did, free of charge and we left the site hoping that the roof was watertight. Tiles were used to hold down the tarpaulin sheets but no damage was caused despite the storms at the time. She had instructed another roofer/builder to come to the site without us being present and we are assuming, the damage was caused by them. After days of harassment, we returned to the property and repaired the damage, free of charge and she is still harassing for compensation which I refute.