Agreed a job with this business, and work was carried out as agreed, and paid for promptly.
However, getting an invoice out of him in a form suitable for my insurance company proved impossible.
I was sent a hand scrawled invoice on a letter-head containing a VAT number and he is apparently not registered for VAT. He was very evasive about providing an invoice without a VAT number, and giving the detail required by my insurers.
I suggest not employing this business because of chaotic attitude to administration and poor customer aftercare.
Response from Richborough Plumbing
Job was done to a high standard .
Customer asked me to add money on for an insurance claim! We can’t do this .
We are not vat registered, the customer was not charged vat. Customer had invoice sent over straight away and still to over a week to pay.