We hired Richard and Steve to install a new front door (with frame) and refresh our garage door. While both were professional and easy to deal with, the overall finish was disappointing given the cost. Caulking around the frame was messy, sealant around the garage door was missing, paintwork was uneven, and fittings didn’t match the agreed finish. Richard did return to fix some issues, but several problems remain, and our follow-up email about a damaged lock went unanswered. The result feels disappointing and lacks the attention to detail we expected.
Response from Reactive Co MK Ltd
We take all feedback seriously and always aim to achieve the highest standards. The related complaint was reviewed and later closed without any findings against us. Reactive Co MK Ltd continues to take pride in its workmanship, honesty, and reputation.