AVOID THIS COMPANY!! DO NOT USE!! Dishonest, disorganised and unprofessional. They failed to follow clear instructions and the tiling was completed incorrectly, which they later admitted. They offered only a £150 reduction and even suggested charging extra to fix their own mistake.
They also added an unagreed £30 charge and are now refusing to honour the £150 reduction previously offered. Despite our efforts to resolve things fairly, they have remained inflexible and are now threatening court action.
Completely unacceptable from start to finish — AVOID AT ALL COSTS!!!
Response from R1K Solutions Ltd
Hi Tom, we do not accept the inaccuracies in your review. This matter was also raised through Checkatrade and reviewed, but no resolution was reached. The issue raised was the orientation of the tiling, not the quality of the workmanship. The tiling was completed in line with the revised estimate accepted in writing before the works went ahead. We made reasonable offers to resolve the matter, which were not accepted. We pride ourselves on the quality of our work and our relationships with customers, and it is disappointing that matters have reached this point. Laura, R1K Solutions Ltd