I called them to repair my water softener, the “engineer” make a test in the water and take the water softener out… fiddle a bit and say it has no repair… paid his fees he left trying to sell me a better water softener… called another guy and he repair it!!! He did bother to open the water softener and see what was the broken part, exchange it and voalaaaa water softener as new!
Response from Pure Choice Ltd
We’re sorry our assessment didn’t match your experience. Based on what we saw at the time, we believed replacement was the best option, but we’re glad another company was able to get it working. We appreciate the opportunity to learn from this.