The experience with Pristine PVC highlights the importance of customer satisfaction, skilled craftsmanship, and professionalism in home improvement projects. Unfortunately, the process was plagued by multiple issues. The installation was rushed and poorly executed, leading to five follow-up visits to fix mistakes. Despite the expectation of high-quality work, the company showed a lack of attention to detail, resulting in damaged walls, windows & doors.
Communication was also lacking, and our concerns were not addressed hence multiple outstanding issues/faults & a bashed up house / our home.
Response from Pristine PVC Ltd
All concerns were addressed in a timely and efficient manner, however, it must be said that many of the issues we faced were caused by yourselves making changes to the original contract after work had started.
We had planned to carry out the work on several consecutive days however we often had to delay our work to accommodate other works which were being carried out at your property. This is not how we would usually work but we did this to accommodate you.
You refer to five follow up visits but one of these was addressed whilst one of our teams were already on site and was relating to cleaning, which our team usually do at the end of the job. Also, two of the visits were made by the supplier to deal with manufacture issues.
We deny damaging your property. Before work began you made it clear that you did not want any internal or external finishing off as the whole house was yet to be re-plastered and rendered.
We feel that your negative review is another attempt to ruin our reputation and justify withholding payment. However, any prospective customers can see that we have over 200 five-star reviews available online from happy customers.