Unprofessional. I called them in for an EICR test and the young guy who was sent by this company, was on his phone rather than testing. Then he left the premises without saying a word. The report came with 10 days delay and most importantly, the previous outcome for my flat was done less than 3 years ago and it was satisfactory, all of a sudden their new report shows lots of faults. It could have at least said something during the visit but nope. Got the money and bye bye!
Response from Primelectrics Limited
Good afternoon,
After reviewing your complaint, we believe this is not an accurate reflection of our service. Our engineers use phones to take photos for compliance and verification, not for personal use. We cannot verify previous reports or take responsibility for third-party results. Engineers are also not permitted to discuss findings on-site to avoid confusion before QA checks. We were not contacted directly and would have been happy to resolve this. Please email us to discuss further.
Kind regards,
The Primelectrics Team