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Primary Flow

9.97/10

Gravesend, Kent

Checkatrade member since October 2019
5

Services

  • Emergency Central Heating Repair
  • Gas Boiler Installation
  • Gas Boiler Servicing / Repair
  • Gas Central Heating Installation
  • Gas Central Heating Servicing / Repair
  • Gas Cooker Installation
  • Gas Safety Checks - CP12
  • Smart Thermostats

Customer Reviews

Write a review

9.97 /10

Based on 24 reviews over the past 12 months

Quality of work

10

Reliability

9.96

Communication

9.96

Reviews (125)

  • 10

    Highly Recommended Boiler Service

    Posted 04 April

    Excellent service from Primary Flow. Tony arrived on time, worked efficiently, and left everything clean and tidy afterwards. Very professional throughout—would definitely recommend.
    Job location: DA11
  • Neela D
    10

    boiler installation

    Posted 01 April

    recently had Tony carry out a boiler installation and a full radiator flush, and I couldn’t be more pleased with the service provided. From start to finish, Tony was professional, reliable, and highly knowledgeable. He took the time to explain the entire process clearly, ensuring I understood what was being done and why. The boiler installation was completed efficiently and to a very high standard, and the difference after the radiator flush was immediately noticeable — my heating system is now working better than ever.
    Job location: DA11
  • Kellie C
    10

    Installing radiators

    Posted 26 March

    Tony has completed a few jobs for us now and each time is reliable, prompt, professional and gives great advice. Most recently he helped fix bad work from another trades person. Will always recommend him for plumbing works!
    Verified reviewer
    Job location: DA16
  • 10

    Goes above and beyond to ensure customer satisfaction

    Posted 18 March

    I wanted to take a moment to express the exceptional service Primary Flow provide. Your professionalism, and commitment to customer satisfaction. Always arrives on time, and always does a good job with good advice on solutions to the problem. I would recommend there service to family and friends. Really happy with the service you provided.
    Job location: DA2
  • Andrew G
    10

    Miracle worker

    Posted 16 March

    ​I gave Tony a hell of a task: fitting a Wilo conversion pump kit to the horror show that is an old Ideal Isar boiler. I don't think you'd find another guy within a 100-mile radius who'd take this on for a fixed price and succeed. ​I was incredibly impressed by Tony's dogged determination to get the system fixed and am grateful for his expertise. He stayed until the house was warm. We’ll certainly be using him for our overdue boiler replacement in due course. Highly recommended.
    Verified reviewer
    Job location: DA12
  • 10

    Great service, fast and efficient at a competitive price.

    Posted 09 March

    The quote was competitive and the work was carried out immediately. Even though the job required extra work, because my existing pipework was old and not compatible, Tony did the work for the price of the quote. The work carried out was excellent, neat and to a high standard. Tony was polite, helpful and kept me informed regularly about the work he was carrying out. I would thoroughly recommend Primary Flow.
    Verified reviewer
    Job location: DA12

Photos

Company Info

Owner

Mr Tony Jacobs

Ltd Company

7 years on Checkatrade

VAT Registered

Yes: 435475384

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken


Primary Flow can offer a full gas central heating service, from designing the heating system for optimum performance and value, installing the boiler, pipework and radiators in a neat and tidy manner and finally continued servicing of the system if required.

All central heating systems are individually designed to suit your property, match your needs and include your choices. I also recognise that you may have your own preferred make or manufacturer although I would also recommend certain manufacturers because of their reliability, performance, value, and serviceability.

I am honest and reliable, I believe in helping my customer with any questions they have, and to explain the whole process of the service that they require, whether it is for a new boiler replacement or a complete bathroom re-fit, my aim is to provide you with a service that you are happy with and to make the whole process as smooth as possible.

Accreditations and awards

Glow Worm
Glow Worm
Part L
Part L
Water Industry Approved
Water Industry Approved
bpec Certification Ltd - Unvented Hot Water
bpec Certification Ltd - Unvented Hot Water

This trade passed up to 12 Checkatrade vetting checks

Member since October 2019

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  • County court judgement

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  • Company trading history

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  • County court judgement

  • Enhanced business check

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