We used Premier for full heating installation in Henley. The work quality was generally terrible: e.g. questionable boiler ID, removed kitchen ventilation system, and the majority of pipe work that should have been chased into the walls standing proud. A manager did confess to being "embarrassed" by the work. The job was to be re-done but Premier were terminated when it was discovered a new heating pipe placed proximate to electrical cabling had melted its insulation exposing bare copper wires. Premier were then terminated and the matter reported to "Gas Safe". No return of £5,000 paid.
Response from Premier Heating Solutions
We are disappointed by this review and, due to Checkatrade’s 600-character limit, cannot provide the full context. We dispute a number of the factual claims made. Viessmann have confirmed in writing that the boiler was manufactured in 2025 and correctly identified. Concerns raised during the project were investigated and addressed. We also contacted Gas Safe directly, who verbally confirmed they hold no record of a complaint relating to this installation. The £5,000 payment covered materials supplied and installed as part of the project.