I requested a quotation for providing a replacement thermostat for our electric underfloor heating. they attended He fiddled with the programmer for a while said he had fixed it and left, later emailed me the instructions which I already had a. The timer was not set up by them or it is faulty, either way that wasn't what I asked for I wanted a replacement thermostat. They attended, didn't do the job as requested or provide me with a quote, 2 months later they send me an invoice and have hounded me everyday since saying it is over due.....
Response from FUSION SERVICES LTD
Apologies we didn’t meet your expectations, we pride ourselves on attempting to repair before replacing for our commitment to environmental impacts of our works. It appears there was a communication breakdown in a period of software transfer which aligns with your visit which has now been resolved. I trust our credit of this invoice satisfies financial impacts.