Response from Phoenix Cleaning
We’re sorry to hear you’re unhappy with the outcome. Prior to starting, we clearly advised that wet cleaning can sometimes cause colour change, and you confirmed you wished to proceed. After your concerns, we returned on four separate occasions, free of charge, to assist and improve the result. When we requested a further visit to reassess, we were informed via SMS that you did not wish to be contacted further or allow us to return. We remain committed to resolving this professionally and would welcome the opportunity to inspect and reach a fair outcome.