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Reviews

  • James H
    10

    External tap fitment

    Posted 13 August

    Very prompt message, communication good and looks like a great job fitting an external tap! Would recommend.
    Job location: SL9

    Response from Pentagon Plumbing Ltd

    Thanks very much for the great review, James. Really pleased you’re happy with the new outside tap and the service provided. It was a pleasure to help and I really appreciate the recommendation. Stuart Pentagon Plumbing Ltd

  • Verity W
    10

    Changed leaking shower pump for new.

    Posted 08 August

    Punctual and great communication. Job completed well and efficiently. Thank you for helping.
    Verified reviewer
    Job location: HP6

    Response from Pentagon Plumbing Ltd

    Thank you very much for the great review, Verity. I’m really pleased you were happy with the work and the new shower pump. It was a pleasure helping you and I really appreciate you taking the time to leave the feedback.

  • Pavi S
    10

    Needed emergency leak detection and repair of sink

    Posted 03 August

    Great service - arrived on Sunday morning and sorted by Sunday afternoon
    Verified reviewer
    Job location: WD19

    Response from Pentagon Plumbing Ltd

    Thank you very much for taking the time to leave such a positive review. I’m really pleased I was able to attend quickly and get the leak located and repaired the same day. I know how stressful water leaks can be, so it’s always my aim to resolve them as efficiently as possible while keeping customers informed throughout the process. Thank you again for choosing Pentagon Plumbing Ltd. It was a pleasure to help, and if you ever need any plumbing assistance in the future, I’d be more than happy to help.

  • Veidehi P
    9.67

    Burst pipe savior!

    Posted 01 August

    I cannot recommend Stuart highly enough. We had a burst pipe, and he came out to sort it same day, whilst advisingon emergency precautions I could take whilst waiting for him to arrive. He was fantastic at communicating and took a really collaborative approach. Instead of just rushing in, we talked through different ways to fix the problem to make sure we kept damage to the property to an absolute minimum. While he was here, he even helped out with a few other repairs around the house. His pricing was also very reasonable compared to the other quotes we received. Honest, skilled, and reliable – a genuine tradesman.
    Verified reviewer
    Job location: WD24

    Response from Pentagon Plumbing Ltd

    Thank you so much for taking the time to leave such a detailed review. I’m really pleased we were able to get everything sorted for you so quickly, especially with it being a burst pipe. I’m also glad our discussions about the different repair options gave you confidence that we were choosing the best solution while keeping disruption and damage to an absolute minimum. It was a pleasure to help, and I really appreciate your kind words about my communication, workmanship and pricing. Thank you again for choosing Pentagon Plumbing Ltd, and if you ever need anything in the future, I’d be more t

  • Theodorus W
    1.33

    Unresolved issue — charged full hourly rate for no fix

    Posted 30 July

    The plumber came to inspect our tap issue and advised replacing the valve cartridge rather than opening the side panel. He removed the existing cartridge to locate the part number, but after checking local suppliers, the replacement part wasn't available. Unfortunately, he left without resolving the issue or offering an alternative solution, yet still charged his full hourly rate. The also left one of the tap closure incorrectly put back.
    Verified reviewer
    Job location: AL4

    Response from Pentagon Plumbing Ltd

    Thank you for your feedback, Theodorus. I’m sorry you were disappointed with the outcome of my visit. When I attended, I discussed the options available. Removing the sealed side panel would have risked damaging the installation and creating additional work, so I recommended identifying the faulty cartridge first in an effort to keep your costs down. After removing the cartridge, I established that it required replacement. I then spent time contacting and visiting several local plumbing merchants to try and obtain the part on the same day so that a return visit could be avoided. Unfortuna

  • Jeremy S
    8

    Professional, Friendly & Efficient Plumber

    Posted 27 July

    Stuart did an excellent job replacing my leaking tap isolation valves and fitting a new kitchen tap. He was friendly, knowledgeable, and professional throughout. He worked quickly and efficiently, and the quality of his workmanship was excellent. He also left everything clean and tidy when he finished. I wouldn't hesitate to recommend Stuart to anyone looking for a reliable plumber, and I'll definitely be using his services again in the future. Thanks again, Stuart!
    Verified reviewer
    Job location: HP5

    Response from Pentagon Plumbing Ltd

    Thank you very much for taking the time to leave such a detailed review, Jeremy. It was a pleasure carrying out the work for you, and I’m really pleased you’re happy with the new kitchen tap and replacement isolation valves. I always aim to provide a friendly, professional service and leave everything clean and tidy when the job is complete. Your recommendation means a great deal, and I really appreciate your kind words. If you ever need any plumbing assistance in the future, I’d be more than happy to help. Thanks again!